Terms of Service

Last updated: March 10, 2026

Welcome to trelzo. These Terms of Service establish the rules governing your access to and use of our online store, website, products, and related services. By visiting our website, browsing products, creating an account, or placing an order, you agree to comply with these Terms.

If you do not accept any part of these Terms, please discontinue use of the website immediately.

1. Agreement to These Terms

These Terms apply to every visitor, customer, shopper, and registered account holder who uses the trelzo website.

They also include and incorporate our:

  • Shipping Policy.

  • Return and Refund Policy.

  • Privacy Policy.

  • Payment Policy.

  • Other legal notices, disclosures, and information published on the website.

Our e-commerce partners and service providers may assist with payment processing, order management, inventory coordination, and fulfillment.

Any continued use of the website after revised Terms are posted constitutes acceptance of the updated version.

2. Scope of This Agreement

These Terms create a legally binding agreement between you and trelzo. They apply to all activities involving our website, including browsing products, creating accounts, communicating with customer support, and purchasing clothing or fashion products.

If any provision concerning orders, payments, shipping, returns, intellectual property, liability, or dispute resolution is inconsistent with your expectations, you should not use the website or place an order.

3. Eligibility and Account Responsibilities

3.1 Age and Legal Capacity

By using our website, you confirm that you are at least 18 years old or have reached the age of majority in your jurisdiction. You also confirm that you have the legal capacity to enter into a binding agreement.

If you are acting on behalf of a minor, company, organization, or another individual, you represent that you have permission and authority to do so.

3.2 Information You Provide

You agree to submit information that is complete, accurate, and up to date whenever you:

  • Create an account.

  • Place an order.

  • Request customer assistance.

  • Communicate with us through the website.

This may include your legal name, billing address, shipping address, email address, telephone number, and payment details.

3.3 Maintaining Your Account

You are responsible for keeping your personal and account information current to help prevent delivery, billing, and communication problems.

You must protect your login credentials and keep them confidential. If you believe that someone has accessed your account without authorization or that suspicious activity has occurred, you must notify us promptly.

3.4 Account Limitations

You may not create or operate multiple accounts for abusive or improper purposes, including:

  • Avoiding account restrictions.

  • Misusing promotional offers.

  • Abusing return procedures.

  • Conducting fraudulent activity.

If we identify a violation, unusual activity, or a potential risk to our website or users, we may suspend, restrict, deactivate, or terminate the relevant account at our sole discretion.

4. Acceptable Use

4.1 Authorized Use

The website may be used only for lawful, personal activities connected with:

  • Viewing products.

  • Purchasing clothing or fashion items.

  • Checking or managing orders.

  • Contacting customer support.

4.2 Prohibited Conduct

You agree not to:

  • Violate any applicable local, state, federal, or international law.

  • Introduce or distribute viruses, malware, worms, Trojan horses, or other harmful code.

  • Attempt to gain unauthorized access to any portion of the website.

  • Hack, scrape, reverse engineer, or use automated tools to extract website data without permission.

  • Harass, impersonate, defame, spam, or phish another person.

  • Submit false, manipulated, or fabricated reviews.

  • Purchase products for resale, commercial redistribution, or arbitrage without our written authorization.

  • Publish or promote external business links, affiliate offers, or advertisements without prior consent.

A breach of these requirements may result in account suspension, order cancellation, IP-address blocking, or legal proceedings when appropriate.

5. Our Rights and Website Modifications

We reserve the right to refuse service to any person or organization for legitimate reasons, including previous abuse, suspicious payment or transaction activity, or repeated violations of our policies.

We may also modify, suspend, or discontinue any part of the website without advance notice. This may include products, features, services, tools, or other website functions.

Website layouts, content, systems, and features may be changed to improve operation across different devices, browsers, and networks.

General communications may not always be encrypted. However, sensitive payment information is processed through secure third-party payment providers that use PCI-compliant systems.

Headings are provided for easier navigation and do not alter the meaning of these Terms. If we delay enforcing a provision, that delay does not mean we have waived our right to enforce it later.

6. Product Information and Availability

6.1 Product Details

We make reasonable efforts to keep product listings accurate, including information about:

  • Product descriptions.

  • Images.

  • Sizes.

  • Materials.

  • Colors.

  • Prices.

  • Available variants.

This information is provided for general guidance and may be changed without prior notice.

The color or appearance of an item may look slightly different in person because of screen settings, lighting, photography, or ordinary production differences. Inventory, sizes, and product options may also change at any time.

6.2 Errors in Listings

We are not obligated to fulfill an order affected by an incorrect price, display problem, inventory error, or other listing inaccuracy.

If we discover an error, we may correct the relevant information, update the product listing, or cancel the affected order and issue a refund where applicable.

You are responsible for reviewing product information and applicable policies before completing checkout.

7. Pricing and Promotional Offers

Prices may be adjusted at any time because of supplier costs, market conditions, seasonal demand, or promotional activity.

Discounts, coupon codes, bundle offers, and other limited-time promotions:

  • Do not have cash value.

  • May not be combined unless expressly permitted by the offer.

  • May be subject to additional conditions displayed at the time of use.

We may modify, cancel, or end a promotion if we identify misuse, abuse, or automated exploitation.

Shipping offers, product selections, and website services may also be changed at any time without liability.

8. Orders, Payments, and Fulfillment

8.1 Submitting an Order

To place an order, you must choose your products, add them to your shopping cart, complete the checkout process, and submit payment.

A confirmation email is generally sent within 1–2 business days.

8.2 Processing and Delivery

Order preparation usually begins within 1–2 business days after confirmation.

Delivery generally requires 4–7 business days, in accordance with our Shipping Policy.

8.3 Refused, Canceled, or Partially Fulfilled Orders

We may reject, cancel, or partially fulfill an order for reasons that may include:

  • Insufficient inventory.

  • Incorrect or incomplete shipping information.

  • Suspected fraud.

  • Other operational or security concerns.

If an order is affected, we will contact you using the information provided during checkout. Any applicable refund will be issued accordingly.

8.4 Payment Authorization

When you place an order, you authorize us to charge your selected payment method for the total amount due, including applicable taxes and any other permitted charges.

Taxes are calculated automatically according to the destination entered for shipping.

8.5 Shipping and Custom Items

Shipping is governed by our Shipping Policy.

Customers receiving international shipments are responsible for any applicable customs duties, import taxes, or related charges.

Personalized or custom-made products cannot be canceled after production has begun.

9. Third-Party Services

Our website may use optional tools, integrations, or services operated by third parties. These may include:

  • Payment gateways.

  • Analytics services.

  • Customer chat tools.

  • Social-media sharing features.

These services are provided according to their availability. We do not control or guarantee their performance, accuracy, availability, or policies.

Before using a third-party service, you are responsible for reviewing its terms and privacy practices.

10. External Websites and Embedded Materials

The website may contain links to external websites or display content supplied by third parties.

We do not monitor, verify, endorse, or guarantee the accuracy, security, legality, availability, or compliance of external websites or third-party materials.

Any access to such websites or content is undertaken at your own risk, and trelzo is not responsible for resulting losses or issues.

11. Reviews and Other User Content

If you submit a review, comment, photograph, suggestion, or other material through the website, you grant trelzo a worldwide, perpetual, irrevocable, royalty-free license to:

  • Use the content.

  • Copy and reproduce it.

  • Modify or adapt it.

  • Publish and display it.

  • Distribute it.

  • Promote it through our channels, including marketing materials.

You represent that the content you provide is lawful, truthful, original, and does not infringe the rights of another person or business.

We may edit, moderate, reject, or remove user-submitted content at our discretion and without compensation.

12. Mistakes, Omissions, and Corrections

The website may occasionally contain typographical errors, incomplete information, incorrect product details, inaccurate prices, or other omissions.

We may correct or update these issues at any time, including after the information has been published or after an order has been submitted.

When necessary, we may cancel an affected order and provide any required refund.

13. Further Restrictions

You must not:

  • Collect or use information about other users without authorization.

  • Circumvent security systems or access controls.

  • Falsify your geographic location.

  • Conduct unauthorized arbitrage.

  • Violate applicable trade or import regulations.

Violations may lead to account termination and, where appropriate, referral to the relevant authorities.

14. Disclaimer of Warranties

The website, its content, products, services, and functions are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, trelzo disclaims all express and implied warranties, including warranties of:

  • Merchantability.

  • Fitness for a particular purpose.

  • Non-infringement.

We do not guarantee that website access will always be uninterrupted, that functions will be error-free, or that products will be entirely free from minor production variations.

15. Limitation of Liability

To the fullest extent permitted by law, trelzo will not be responsible for indirect, incidental, special, or consequential damages.

Our total liability for any claim connected with the website, products, or services will not exceed the amount paid for the specific order giving rise to the claim.

16. Indemnification

You agree to defend, indemnify, and hold harmless trelzo, its affiliates, officers, employees, agents, and partners from claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from or related to:

  • Your use of the website.

  • Your breach of these Terms.

  • Content you submit.

  • Your dealings with third parties.

17. Severability and Continuing Effect

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full effect.

Any provisions that are intended by their nature to remain effective after termination will continue to apply. This includes provisions concerning indemnification, payment duties, intellectual property, and limitations of liability.

18. Termination

You may stop using the website at any time.

We may suspend or terminate your access immediately if you breach these Terms or if we reasonably believe that continued access could harm the website, our business, or other users.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of Wyoming, United States.

Disputes may be addressed in the courts located in Casper, Wyoming. Where applicable, we may also choose to resolve a dispute through arbitration administered by the American Arbitration Association.

20. Complete Agreement

These Terms, together with the policies and legal notices referenced on the website, represent the complete agreement between you and trelzo regarding your use of the website and purchase of products.

They replace all previous discussions, communications, representations, or agreements concerning the same subject matter.

21. Updates to These Terms

We may update these Terms from time to time by publishing a revised version on the website.

Your continued use of the website after an updated version is posted means that you accept the revised Terms.

22. Contact Information

For questions about these Terms or your use of the website, please contact us:

Store: trelzo
Email: contact@trelzo.shop
Phone: +1 814 732 8425
Address: 508 Ross St, Coudersport, PA 16915, USA