Privacy Policy

Last updated: March 10, 2026

At trelzo, we respect your privacy and are committed to handling your personal information responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, retain, and protect information when you visit our website or purchase clothing and fashion products from us.

By accessing or using the website, you acknowledge the practices described below. If this policy is updated, the revised version will be published on this page.

1. Information We Collect

Information You Provide

When you place an order or contact us, we may collect:

  • Your full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Phone number.

  • Order information, including selected products, sizes, and quantities.

Payment information is handled securely by third-party payment processors and is not stored on our servers.

Information Collected Automatically

When you browse our website, certain technical details may be collected automatically, such as:

  • IP address.

  • Browser type.

  • Device information.

  • Pages visited.

  • Time spent on the website.

We use this information to support website security, evaluate performance, and understand how visitors interact with our website.

Customer Support Communications

If you contact us, we may receive the information you decide to provide, including emails, messages, attachments, and related communication details.

This information is used to respond to your request and improve the quality of our customer support.

2. How We Use Your Information

We use personal information for legitimate business and service-related purposes, including to:

  • Process and fulfill purchases.

  • Send order confirmations and delivery updates.

  • Respond to customer-service requests.

  • Detect and prevent fraud, abuse, and unauthorized activity.

  • Improve website functionality and the customer experience.

  • Send marketing communications when you have provided consent.

  • Satisfy legal, regulatory, tax, and accounting requirements.

We do not use your personal information for unrelated purposes without your permission.

3. When Information Is Shared

trelzo does not sell or rent your personal information.

We may share information only when necessary to operate our business, provide requested services, or comply with legal obligations. Recipients may include:

  • Shipping and delivery providers that handle order transportation.

  • Payment processors that securely process transactions.

  • Service providers that assist with website functions, customer service, or order fulfillment.

  • Government agencies, regulators, courts, or legal authorities when disclosure is legally required or necessary to protect our rights.

We expect third-party service providers working with us to apply appropriate safeguards when handling personal information.

4. Your Privacy Choices and Rights

Depending on your location and applicable law, you may be entitled to:

  • Request access to personal information we hold about you.

  • Ask us to correct information that is inaccurate or incomplete.

  • Request that your personal information be deleted.

  • Restrict or object to certain processing activities.

  • Request a copy of your information in a portable format.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the relevant message.

5. Cookies and Similar Technologies

We use cookies and comparable technologies to help operate the website and improve your browsing experience.

These tools may include:

  • Essential cookies: Support important functions such as the shopping cart, checkout, and website security.

  • Analytics tools: Help us understand website traffic and improve performance.

  • Marketing cookies: May be used to support personalized advertising.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Retention and Security

We retain transaction and order records for legal, tax, accounting, and legitimate business purposes.

Other information is kept only for as long as reasonably necessary to fulfill the purpose for which it was collected or to meet applicable obligations.

We use reasonable industry-standard safeguards intended to protect personal information. These measures may include:

  • Secure encrypted connections using SSL.

  • Restricted access to personal information.

  • Ongoing security monitoring.

Although no electronic system can guarantee complete security, we take reasonable steps to protect the information entrusted to us.

7. Changes to This Policy

We may modify this Privacy Policy when our business practices, technologies, or legal requirements change.

Any revised version will be posted on this page with an updated revision date. By continuing to use the website after an updated policy is published, you acknowledge the revised Privacy Policy.

8. Contact Us

For privacy-related questions, requests, or concerns, please contact trelzo:

Store: trelzo
Email: contact@trelzo.shop
Phone: +1 814 732 8425
Address: 508 Ross St, Coudersport, PA 16915, USA