Returns & Refund Policy

Last updated: March 10, 2026

1. General Return Terms

At trelzo, we want you to be pleased with your purchase. If you are not completely satisfied with an eligible physical product, you may request a return or exchange within 30 days of delivery.

2. Return Requirements

An item may qualify for a return only if it:

  • Has not been used and remains in its original condition.

  • Includes the original packaging, accessories, and all components supplied with the order.

  • Is accompanied by proof of purchase, such as an order confirmation or receipt.

  • Has not been customized beyond the standard options displayed on the product page.

3. Requesting Return Approval

Do not send an item back before contacting us. All returns must receive advance approval by email.

If your return request is approved, we will send you:

  • A prepaid return shipping label.

  • Instructions for properly packaging the item.

  • A Return Authorization Number, or RA#.

The RA# must be displayed clearly on the outside of the return package.

Packages returned without prior approval will not be accepted or processed.

4. Damaged, Incomplete, or Incorrect Orders

Please contact us as soon as possible if your shipment arrives damaged, incomplete, or different from what you ordered.

This may include:

  • Damage to the product or its packaging.

  • An incorrect size, color, or design.

  • Missing parts, accessories, or other included components.

After we review the reported issue, we will arrange an appropriate resolution.

5. Products That Cannot Be Returned

The following items are excluded from our return policy:

  • Personalized or custom-made products, including items containing custom text or images.

  • Final-sale or clearance merchandise.

  • Products damaged after delivery through misuse, mishandling, or improper care.

6. Exchanges

To request a different item, you must first complete the return process for the original product and then submit a separate order for the replacement.

After the original return has been approved, any eligible credit may be applied toward the replacement purchase.

7. Inspection and Refund Schedule

After your return arrives, our team will inspect it. This review usually takes 3–5 business days.

We will then notify you whether the return has been approved. If approved, the refund will be sent to your original payment method within 5–7 business days.

Your bank or payment provider may require an additional 3–10 business days before the refunded amount appears in your account.

8. Contact Us

For questions about returns, refunds, or exchanges, please contact trelzo:

Store: trelzo
Email: contact@trelzo.shop
Phone: +1 814 732 8425
Address: 508 Ross St, Coudersport, PA 16915, USA